Terms and conditions of sale

These terms and conditions of sale (hereinafter the “Terms”) set out the contractual conditions applying to the services provided by the sole trader MB Nettoyage, registered under SIREN 999 253 867 00017, whose registered office is at 171 boulevard de Saint-Loup, 13011 Marseille (hereinafter the “Provider”). They apply to any natural or legal person (hereinafter the “Client”) wishing to use the Provider's services, whether a private individual or a business. Any signed quotation or order placed with the Provider implies full and unreserved acceptance of these Terms. These Terms prevail over any other document issued by the Client. The Provider reserves the right to amend these Terms at any time: the applicable version is the one in force on the date the quotation or order is signed.

Article 1 — Purpose

These Terms set out the rights and obligations of the Provider and the Client in respect of the cleaning services supplied by MB Nettoyage, in particular: regular cleaning of offices and business premises; end-of-tenancy cleaning and deep cleans; window and glazing cleaning; premium home cleaning; post-construction cleaning. This list is not exhaustive. Any additional service may be offered on request and will be the subject of a specific quotation.

Article 2 — Quotation and order

2.1 Issuing the quotation. Every service is preceded by a free quotation, drawn up by the Provider after a site visit or a precise description of the work by the Client. The quotation states the nature of the services, the applicable rate (hourly or fixed) and the conditions of the work. 2.2 Acceptance and commitment. The quotation is valid for thirty (30) days from its date of issue; beyond that, the Provider reserves the right to revise it. Signature of the quotation by the Client, together with the words “Bon pour accord”, constitutes acceptance of these Terms and forms a binding contract between the parties.

Article 3 — Prices and invoicing

3.1 Prices. Services are charged either by the hour or at a fixed price, as set out in the quotation. Prices are expressed in euros excluding tax. VAT is not applicable under article 293 B of the French General Tax Code, the threshold not having been reached. Where the time or scope set out in the quotation is exceeded because of unforeseeable conditions (abnormal soiling, a larger area, additional tasks), the Provider will inform the Client and issue a supplementary quotation. 3.2 Price review. Prices may be reviewed once a year, after prior notice to the Client by any written means (letter, e-mail) at least fifteen (15) days before they take effect.

Article 4 — Payment terms

4.1 Terms. Payment is made by bank transfer in accordance with the details given on the invoice. For businesses, the payment period is fifteen (15) days from the invoice date, unless otherwise agreed in writing. For private individuals, payment is made at the end of each service or according to the schedule set out in the quotation. 4.2 Late payment. Any late payment automatically incurs, without prior formal notice, interest at the legal rate in force plus five (5) points, together with a fixed recovery charge of forty (40) euros for businesses, in accordance with articles L. 441-10 and D. 441-5 of the French Commercial Code. In the event of persistent non-payment, the Provider reserves the right to suspend or discontinue services in progress, without prejudice to any recovery action.

Article 5 — Carrying out the work

5.1 Access to the premises. The Client undertakes to give the Provider access to the premises to be cleaned on the agreed dates and times. Where access proves impossible and this has not been notified within a reasonable time, the service will be deemed to have been carried out and will be invoiced at 50% of the agreed amount, to cover travel and unavailability. 5.2 Supplies and equipment. Unless otherwise agreed, the Provider supplies all the products and equipment needed to carry out the work. The products used comply with the regulations in force and are suited to the surfaces treated. The Client undertakes to report any material or surface requiring particular treatment before the work begins. 5.3 Changes and cancellations. Any request to change or cancel must be sent to the Provider in writing at least forty-eight (48) hours before the date of the work. Below that notice period, a cancellation charge of 30% of the value of the service will be invoiced.

Article 6 — The Client's obligations

The Client undertakes to: provide safe and clear access to the areas to be cleaned; report any particular hazard (dangerous products, risk areas, wild animals, fragile or special materials); make available the water and electricity supplies needed to carry out the work, unless self-contained equipment is provided for in the quotation; put away and secure valuable, fragile or confidential items before the work; and not obstruct the work of the Provider's staff. Failure to meet these obligations may render the Client liable in the event of damage or delay.

Article 7 — Liability and insurance

7.1 The Provider's liability. The Provider undertakes to carry out the work with the care and professionalism required. Its liability may only be engaged where fault in carrying out the work is proven. In any event, its liability is limited to the value of the service concerned. The Provider cannot be held liable for damage resulting from inaccurate or incomplete information supplied by the Client, from pre-existing defective surfaces, or from the presence of valuables that were not declared. 7.2 Insurance. The Provider holds professional public liability insurance covering damage caused in the course of its work. A certificate can be supplied on request.

Article 8 — Respect for staff

MB Nettoyage undertakes to recruit and train its staff in accordance with the professional rules in force, and to safeguard their physical and moral integrity in the course of their duties. In return, the Client undertakes to treat the staff carrying out the work with respect and dignity. Any disrespectful, discriminatory, harassing or violent behaviour towards MB Nettoyage staff is strictly prohibited. In such a case, the Provider reserves the right to stop the work in progress immediately, with no obligation to refund; to terminate the contract automatically, without notice or compensation payable by the Provider; and to bring any appropriate legal proceedings to defend the interests of its staff. The Provider's staff are bound by a duty of discretion and confidentiality regarding any information, documents or materials they may have access to while working. The Client may not directly solicit, personally or professionally, an employee or operative of the Provider during the contract and for a period of twenty-four (24) months after the end of the commercial relationship.

Article 8.1 — Religious freedom of staff

MB Nettoyage guarantees its staff freedom of conscience and of religious expression in the course of their duties, in accordance with the principles of employment law and the company's values. Staff may therefore wear any visible religious symbol (headscarf, cross, kippah, turban, and so on) while working. The Client acknowledges and accepts this policy. Under no circumstances may the Client require a religious symbol to be removed, refuse the attendance of a member of staff on grounds of religion, appearance or any other personal characteristic, or make any discriminatory request within the meaning of article L. 1132-1 of the French Labour Code. Any breach of this obligation constitutes grounds for immediate termination of the contract at the Client's exclusive fault, without prejudice to any action for discrimination.

Article 9 — Complaints and disputes

9.1 Complaints. Any complaint about a service must be made in writing (letter or e-mail) within forty-eight (48) hours of the work. After that period, the service is deemed accepted and compliant. The Provider undertakes to examine any admissible complaint and to reply within five (5) working days. 9.2 Amicable settlement. In the event of a dispute, the parties undertake to seek an amicable solution first. Failing agreement, and in accordance with the French Consumer Code, private clients may refer the matter to a consumer ombudsman. 9.3 Jurisdiction. Failing an amicable settlement, any dispute concerning the interpretation or performance of these Terms will be submitted to the exclusive jurisdiction of the Commercial Court or the Judicial Court of Marseille.

Article 10 — Termination

For regular service contracts, either party may end the contract by registered letter with acknowledgement of receipt, giving thirty (30) calendar days' notice. In the event of a serious breach by either party of its contractual obligations, the contract may be terminated automatically, without notice, after a formal demand has remained without effect for forty-eight (48) hours.

Article 11 — Confidentiality and personal data

Information collected by the Provider in the course of its business is processed in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679). It is used exclusively to manage the commercial relationship and is never passed on to third parties. The Client has a right of access to, rectification of and erasure of their personal data, by written request to the Provider.

Article 12 — General provisions

Should any clause of these Terms be declared void or unenforceable, the remaining clauses will remain in force. The language of these Terms is French. In the event of translation, the French version prevails.

Article 13 — Video recording and social media

13.1 Recording and purpose. The Provider reserves the right to take photographs or video recordings during certain jobs, for the purpose of communicating about and promoting its business on its professional social media (Instagram, Facebook, TikTok, and so on). The Provider formally undertakes not to disclose the address or precise location of the place of work (no street, number, identifiable neighbourhood or any other detail making it possible to identify the Client's home or premises); not to film or publish anything making it possible to identify the Client or the occupants personally (faces, personal documents, identifiable personal effects); and to use this content exclusively to promote MB Nettoyage's business, with no transfer to third parties and no other commercial use. 13.2 The Client's right to object. The Client has the right to object to any recording and/or publication of content relating to their job. This right may be exercised at any time: before the work, by ticking the refusal box at the bottom of the quotation or by sending a written refusal to the Provider (e-mail or letter); during the work, by telling the operative, who will stop recording immediately; after publication, by requesting in writing the removal of the content concerned, which the Provider undertakes to act on within forty-eight (48) hours. In the absence of express objection by the Client, acceptance of these Terms constitutes authorisation to record and publish under the conditions set out in this article.

2026 edition. This is a translation: the French version prevails.